Refund policy

Customer satisfaction is extremely important to us at BrightonX. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy.

Return Eligibility

Returns may be requested within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase must be provided

Refund Processing

After we receive and inspect the returned item, we will notify you of the refund status.

Approved refunds will be processed back to the original payment method. Please allow 5–10 business days for the refund to appear depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible so we can resolve the issue quickly.